Learn more about your EEO rights as an applicant (Opens in a new window). We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You could combine your sales experience with your industry experience, too.Apple is an equal opportunity employer that is committed to inclusion and diversity. You might gain work experience in a sales environment any type of experience – whether that’s an entry-level job, an internship or another opportunity – will be valuable. It is likely that you will also have to demonstrate your aptitude when it comes to selling. So, you might find that gaining some work experience in sales (whether through a part-time job, internship or another opportunity) helps you to demonstrate that you have the skills and/or experience needed.Īlternatively, you could become a client relationship manager having built up your experience through any entry-level role or internship in the industry you’re looking to enter – whether that’s finance, law or any other area. Some schemes will also expect some sales experience while, for others, relevant skills and attributes (such as communication skills and passion for sales) are required.
You may need at least a 2.1 degree to be considered and you might be expected to have a degree in a relevant subject for example, an IT company may seek IT or business graduates for its sales graduate scheme. These are likely to be called ‘sales’ or ‘commercial’ programmes, offering an insight into different areas of sales to set you up for specialising – potentially in client relationship management – on completion. Some big graduate employers in areas such as IT, finance and consumer goods run sales graduate schemes that focus on building and managing relationships with clients. You could also use recruitment agencies or search for jobs websites particular to the industry you would like to enter – for example, finance or law. Large banks or financial services organisations While some of the most typical employers are listed below, you may be able to find a position as a client relationship manager in many industries – including, for instance, luxury retail. Typical employers of client relationship managersĬlient relationship managers can be employed by any company looking to build a strong base of clients or customers. Understanding and helping to meet the targets and aims of the client. Giving presentations to clients about products or servicesĪcting as a point of contact for complaints and escalating issues as appropriateĮnsuring that the terms of a contract are adhered to by both your employer and clients Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities Identifying and approaching potential new companies or individuals to engage as clients Immediate goals and priorities, therefore, will be different, but the aims of the employer (eg in terms of revenue) will naturally still be kept in-mind and pursued.ĭay to day a client relationship manager might be:Įnsuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback This might involve, for instance, pursuing a high ROI (return on investment) for the client. While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client. However, where the positions are separated out, the difference is subtle but important. So, it's important to look closely at the job description to know exactly what will be expected of you. Some employers might conflate the roles of client relationship manager/customer success manager and account executive. This involves researching, monitoring and analysing industry trends. As well as maintaining relationships with existing clients and working within the boundaries of what is already offered by the employer, as a client relationship manager you may be involved in identifying new sales opportunities and making product development and sales teams aware of these. What does a client relationship manager do?Ĭlient relationship management, also known as customer success management, is focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company and any challenges are overcome. Client relationship managers can be employed by any company looking to build a strong base of clients or customers.
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